Support

Stuck order, wrong amount, or a question before you swap? Message us on Telegram. There is no account, so your order ID is how we find your swap.

The support channel is not configured. Set NEXT_PUBLIC_SUPPORT_TELEGRAM.

What to send us

  • Your order ID (or the order link). Find it on your order page, or look it up on Track order.
  • The deposit transaction hash, if you have sent funds.
  • What you expected to happen, and what happened instead.

Stay safe

We will never message you first, and never ask for your seed phrase, private keys, or for you to send funds to resolve an issue. Anyone who does is not us.

Before you write

  • Swaps usually finish within minutes of your deposit confirming. Slow networks take longer.
  • Your order page updates on its own. If it shows a stage in progress, the swap is moving.
  • Expired orders: if no deposit arrived before the deadline, nothing happened. Start a new swap, and never send to an expired deposit address.